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  • Frequently asked questions



    • URIMAT
    • What is your typical payback period?

      Payback on URIMAT waterless urinals varies. Typically the payback period is between 9 and 24 months although we have had some customers who have achieved payback in as little as 4.5 months. Take a look at some examples of our customers' payback times.

    • Can we trial URIMAT before buying?

      Yes, we're very happy to let you try URIMAT urinals in your organisation before you purchase. Many of our customers have benefited from a free trial prior to purchase. We generally recommend a two month trial period. Let us know if you're interested in arranging this for your organisation.

    • How complex is the installation process?

      The installation process is very straightforward and any competent plumber should be able to manage it. Full installation instructions are provided with delivery of the urinals and we also have some installation information elsewhere on our website.

    • Do waterless urinals smell?

      The only reason that waterless urinals might smell is if they are not being maintained correctly. It's really important that you never put water down your waterless urinals as water damages them and means that they may begin to smell. Check out our guide to how to ensure that your waterless urinals don't smell for more information. If your urinals are cleaned and maintained correctly then we guarantee that they won't smell.

    • Should I clean waterless urinals in the same way as traditional urinals?

      No. Waterless urinals require different cleaning methods from traditional urinals. In particular it's really critical than no water is ever put down a waterless urinal as this damages the urinal and can lead to problems with odour. The good news is that the cleaning protocol for waterless urinals is much less onerous than that for traditional urinals, meaning your cleaners can cover more ground in the same amount of time. Find out more about why correct cleaning is so important and check out our infographic guide to cleaning your waterless urinals correctly.

    • Can I advertise on my waterless urinals?

      Yes. URIMAT urinals offer various options for organisations who would like to advertise on them.

      • The CompactPlus model offers a static poster advertising display
      • The EcoInfo model is the same as the CompactPlus except that the advertising display is illuminated and sensor-controlled so it lights up when someone approaches it
      • The Visutal advertising platform enables you to show video content on your waterless urinals
    • Miscea
    • Can miscea taps be installed in place of conventional taps?

      In most instances the miscea systems can be installed in place of existing taps but please check the detail with our technical department before ordering.

    • Can miscea systems be installed on unbalanced hot and cold water supplies?

      The miscea systems work best when installed on balanced hot and cold water supplies. If you do not have balanced supplies or are unable to install them, please speak to our technical department who will be able to advise you further.

    • Can the default settings such a water flow run-on time and the amount of liquid dispensed be adjusted?

      Yes, with the current models of miscea, most default settings can be changed using the optional remote control module. The settings that can be adjusted is dictated by the particular miscea product that you have installed.

    • Do the systems have an auto-purge cycle for legionella prevention?

      Yes, the systems have an auto-purge cycle for both the water and liquid dispensers. This has been set by default at 2 weeks. It is possible to adjust the frequency of the auto-purge function for more frequent water flushing using the optional remote control unit. This can be set as frequently as every 24 hours and the purge cycle can be set between 2 and 30 minutes.

    • Mitsubishi Jet Towel
    • Aren't recycled paper towels more environmentally friendly than hand dryers?

      Time and time again studies show that hand dryers to have a lower environmental impact than even 100% recycled paper towels. 100% recycled paper towels require transportation of source material to a production facility, where large amounts of chemicals and water are required for processing. After processing, fuel is used in transporting the paper towels to a distribution centre before reaching restrooms. After use, paper towels still need transportation to landfills, where they release methane gas during decomposition.

      Electricity, however, can be generated in numerous green ways, from solar power to hydropower. With 1 kilowatt hour of electricity, the Jet Towel can dry 340 pairs of hands and produces no waste to clog landfills.

    • How is the drying time reduced?

      The Jet Towel® reduces drying time in two ways: First, the Jet Towel® blows high velocity air onto both sides of the hands simultaneously, reducing the overall drying time. Secondly, hands are inserted flat into the Jet Towel® ensuring that the maximum surface area is dried quicker.

    • How does the cost compare to traditional box dryers?

      Box-style hand dryers are available for less than $1000 (US). Traditional dryers, however, are so slow that very few people actually use them and leave the restroom disappointed. High speed box dryers are noisy, messy, and unsanitary as the air intake is located directly behind the air jet and therefor sucks up wet, warm air. While the Jet Towel® may be more expensive than traditional dryers, most facilities see a ROI of 12 months or less.

    • What is the usable life of the unit?

      Product life is determined by motor operation. Assuming use at an average rate of 400 times a day, this would give the Jet Towel® a life expectancy of at least 7 years.

    • How can overuse of the unit be prevented?

      To prevent potential abuse or misuse, the Jet Towel® hand dryer incorporates a built-in timer that automatically halts operation after 30 seconds. Once the hands are removed, the unit resets and resumes normal operation.

    • Can the unit be plugged into a conventional AC wall outlet?

      No, the unit requires direct wiring.

    • Can the unit be used in very hot locations?

      The Jet Towel® hand dryer design presumes use at ordinary room temperatures. If the unit is to be utilized at a location with higher than normal temperatures, it is advised that the necessary wiring precautions be taken. In general, the unit should not be used in any area where the temperature regularly exceeds 40 degrees Celsius (104 degrees Fahrenheit).

    • Is extra wall reinforcement required when installing?

      Extra reinforcement isn’t required for installation, but in the case of mounting on concrete walls, metal, or wood, screw plugs are advisable.

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