Ecoprod Technique (we, us or our) offer a simple returns policy for all products purchased through our site www.ecoprod.co.uk (our site) (subject to limited exceptions as detailed below).
Please follow the following guidelines in order to exercise your right to return a product back to us for a refund or exchange:
- You are welcome to return any product (subject to limited exceptions as detailed below) for a refund or you can exchange it for a different product or products.
- In order to be able to exercise your right to a refund or exchange you must send the product back to us, so that it is received by us, within 7 (seven) days of you receiving the product from us pursuant to your original order.
- A returned product must be complete, undamaged, unused and in its original packaging with all labels, tags and barcodes still attached. The original packaging must be undamaged and unmarked. In short, we require the product to be in the same condition you received it in and in a condition that will allow us to sell it to another customer as new.
- Any delivery or other charges paid by you in connection with the product will not be refunded and the refund will be limited to the purchase price actually paid for the product being returned. Similarly, the value to be attributed to the product for the purposes of an exchange will be the purchase price actually paid for the product being returned and will not include any delivery or other charges paid by you in connection with the product.
- A returned product is liable for a restocking charge of 20% of the original price paid for the product (included VAT but excluded any delivery or other charges paid). Such a restocking charge shall be charged at our absolute and sole discretion.
- We do not accept the following which are excluded from this returns policy:
- Products that have been installed (or attempted to be installed);
- Products that are damaged (in any way) or used; and/or
- Products that are made to order, made to measure, custom made, bespoke or clearly personalised.
- If you purchased the product as part of an offer (for example, 3 for the price of 2) then all products within the offer must be returned to us , and must comply with this returns policy, in order to qualify for a refund or exchange.
- The return of the product is your sole responsibility and at your sole cost.
- Please note the product is your responsibility until it is received and signed for by us. Please ensure the product is securely packaged to avoid the possibility of damage in transit and is sent back to us using a trusted delivery method.
- Please note that the acceptance of the return of a product for refund or exchange is in our absolute and sole discretion.
The returns policy only applies if you return the product, and we receive it, within 7 (seven) days of the date you received the product from us pursuant to your original order.
Please return the product once packaged to the following address:
33-35 Portugal Road,
We also ask that you let us now in writing with your returned product if you would like to exchange the product or receive a refund. If you do require an exchange please tell us the product name and other relevant information you would like to exchange from our site.
Once your return parcel arrives back we will then dispatch the alternative product you have requested (at your cost) or issue a refund back to the card you originally paid with. Please note a refund can take 1-5 working days to show up in your account dependant on who you bank with. If you have a credit account with us we will credit the amount of the refund back to your credit account.
If you have any questions regarding this returns policy please contact us by e-mail on firstname.lastname@example.org or by telephone on 0844 800 7890.
This returns policy does not affect your statutory rights.